Last updated and effective date: 16 Dec 2024

This Privacy Policy explains how OLUMES Marketing Sdn. Bhd. (Company Registration No.: 202401034414 (1580261-A)) (“OLUMES”, “we”, “our”, or “us”) collects, uses, shares, and protects your Personal Data. It also describes your rights and choices regarding your Personal Data and how you can contact us with questions or concerns.

1. What Our Privacy Policy Covers

This Privacy Policy applies to the Personal Data collected by OLUMES in various ways, including but not limited to:

• When you visit, access, or use our website www.olumes.com or related web or mobile platforms (collectively referred to as the “Site”).
• When you communicate or interact with us.
• When you purchase our products, subscribe to services, or participate in promotions, events, or surveys.

“Personal Data” refers to any information that identifies or can be used to identify an individual, including sensitive personal data as defined under Malaysia’s Personal Data Protection Act 2010 (“PDPA”).

2. What Personal Data We Collect

You are not obligated to provide your Personal Data, but failure to do so may affect your ability to access certain services or complete transactions. Examples of Personal Data we may collect include:

Account Registration

• Name, email address, phone number, and date of birth.
• Address and payment information if saved in your account.

Purchasing and Transactions

• Information related to your orders, payment details, and delivery preferences.

Browsing Activity

• Information on your use of our Site, including pages visited, links clicked, and device/browser details.

Communications with Us

• Contact details and content provided during inquiries, feedback, or customer service interactions.

Marketing Communications

• Contact details and preferences when you subscribe to our marketing messages or consent to promotional activities.

Promotions and Contests

• Name, contact details, and any additional content or information submitted as part of participation.

We may also collect information about you from third-party sources, including publicly available data or business partners.

3. How We Use Your Personal Data

We may collect, use, disclose, and process your Personal Data for purposes such as:

1. Transaction Fulfillment: Processing orders, payments, and deliveries.
2. Customer Support: Responding to inquiries, feedback, or complaints.
3. Marketing and Promotions: Sending newsletters, promotions, or updates if you’ve consented.
4. Website Improvement: Enhancing our Site’s functionality and user experience.
5. Legal Compliance: Meeting regulatory or legal requirements.
6. Research and Analytics: Conducting surveys, analyzing customer preferences, and improving our offerings.

4. Sharing Your Personal Data

We may share your Personal Data with third parties for the purposes described above, including:

• Service Providers: Partners assisting with order fulfillment, payment processing, marketing, and IT services.
• Regulatory Authorities: When required by law or court orders.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your use of certain Site features.

6. How We Protect Your Personal Data

We take reasonable steps to protect your Personal Data from unauthorized access, use, or disclosure. However, no data transmission or storage system is completely secure. You are encouraged to protect your account credentials and notify us of any unauthorized use.

7. Your Rights

Under applicable law, you have the right to:

• Access: Request a copy of your Personal Data.
• Correction: Update or correct inaccuracies in your data.
• Withdrawal of Consent: Opt out of marketing communications or request the deletion of your account.
• Data Portability: Request your data in a transferable format (where applicable).

To exercise these rights, contact us at [Insert Contact Email].

8. International Data Transfers

Your Personal Data may be processed in locations outside of Malaysia. By using our services, you consent to such data transfers.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. If you are under 18, you may use our Site only with the consent of a parent or guardian.

10. Updates to this Policy

We may update this Privacy Policy periodically. The updated version will be posted on our Site with the “Last Updated” date.

11. Contact Us

For questions, concerns, or requests regarding your Personal Data, please contact us  here