Frequently Asked Questions

Everything you need to know about us, our products and services.

About Us

Are we Vegan?

Yes, all our products are vegan & cruelty-free. 

Using animal derived ingredients will never be our practice as we swear to protect all our animal friends too. We also want to be super safe with our formulations and avoid any possibilities of disease transfer from animals to humans. We create only vegan products, and will never test on animals.   

Is our product safe?

Paying utmost detail to our ingredient list, we’re always going to be incredibly meticulous and diligent to ensure all our ingredients are completely safe, non-toxic and sourced in the safest and earth-friendly way. 

Are we fragrance-free?

At OLUMES, we are also firm believers of embracing and nurturing what nature gives us, and we would like our products to remain as natural as possible – which also includes it’s smell. OLUMES & Miss OLUMES products are all fragrance free and do not smell of anything, unless its naturally occurring from an ingredient in our formula.

Are we adopting a clean beauty standard?

Yes, all our products are also formulated without silicones, mineral oOil, fragrances, essential oils, chemical UV filters, diethanolamine (DEA), Triclosan, phthalate, sodium lauryl sulfate (SLS), formaldehyde,butylated hydroxytoluene (BHT)  and parabens.

What is so special about us?

We are a clean beauty brand harnessing Kadazan-Dusun age-old beauty secret using Kalalit extract. Old wise tales from Kadazan-Dusun elders share that a few splashes of ‘Kalalit’ water onto the face was the revitalising touch that allowed them to keep their complexions as flawless as ever. All our products – OLUMES & Miss OLUMES ranges are all infused with this special Kalalit extract.

How do you pronounce OLUMES and what does it mean?

Pronounced as (oh – lu – miss). OLUMES means beautiful in Kadazan Dusun Language.

What is Kalalit?

Native to our South East Asian region, ‘Kalalit’ has been used as a traditional remedy for centuries. This heartwood is bursting with a naturally occurring compound called brazilin, and it is where the ‘Kalalit’ extract derives all its remedial abili- ties. Alluring modern medicine to explore the potency of this traditional cure, studies have shown that brazilin does in fact possess biological activities, demonstrating that sappanwood extract works as an anti-inflammatory, antibacterial, antioxidant and potent anti-photoaging agent too.

What is Save The Rainforest Initiative?                             

We are also actively gives back to society by donating part of its sales to rainforest preservation initiatives, where environmental sustainability efforts include educating the public on issues such as deforestation and climate change. Practicing social responsibility is an ethos that we stands by; from ensuring all ingredients are carefully vetted and sustainably sourced, to incorporating ethical business practices throughout the entire production process.

OLUMES vs Miss OLUMES ?
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OLUMES Skincare Range

  • OLUMES is an advanced multifunctional anti-ageing product that helps to solve all skin problems while rejuvenating and restoring skin youthfulness.
  • OLUMES range is formulated for those who want to prevent or tackle skin ageing (fine lines, wrinkles, loss of firmness, pigmentation) while solving adult acne, scars, enlarged pores, excess oiliness or dryness, uneven skin texture and tone, all at the same time.

Miss OLUMES Skincare

  • Miss OLUMES is an affordable approach to efficacious products that support overall skin health and solve skin issues without sacrificing quality. 
  • Miss OLUMES range is developed for those who want to solve their breakout, acne,  prominent pores, shine, bumpy and rough skin texture issues and bring it back to its healthy state.

I am using both OLUMES & Miss OLUMES skincare, what is the beauty routine?

mix routine
OLUMES The Refining Lotion

Is The Refining Lotion safe to use during pregnancy or breastfeeding?

Yes, our Refining lotion is safe to use during pregnancy and breastfeeding since the content of the Salicylic acid is only at 0.135%.

What is the right way to use The Refining Lotion?

After cleansing, dispense onto cotton pad and apply to the face, neck and chest morning and evening with tapping motions. Continue with your other skincare routine. Slight tingling sensation and flushing are normal. Reduce frequency if sensitivity occurs.

I feel a burning sensation when I use The Refining Lotion. 

Do not use scrub, retinol, peeling skincare or other AHA & BHA  treatment with OLUMES.This indicates that your skin has micro tear/wound on the surface (tear or  wound that you can’t see with naked eyes), this happens by using harsh scrubs, peeling products, or retinol based products. Stop using scrubs, or any peeling products for at least 5 days before continuing using The Refining Lotion.

Is It normal to have a flushing effect when I use The Refining Lotion?

Yes it is normal. Flushing effect or temporary redness may occur in some sensitive skin types when The Refining Lotion is applied. This is because of the combination of AHA, BHA and PHA in the formulation. This is only temporary (last about a few seconds to a few mins) and once your skin gets used to it, it will have no more flushing effect.

Why does my Refining Lotion & Clarifying Toning Lotion smell like kimchi? 

Since fragrances are known sensitizers – we do not put any fragrance in all of our products, so the smell actually comes from the mixture of the ingredients itself.

How many days can I see the initial result?

Depending on your skin conditions, it might take 5-14 days to visibly see or feel improvements.

Is this suitable for all skin types?

Yes, The Refining Lotion & The Satin Cream is formulated for all skin types, including sensitive skin, and for both men and women. If you have any particular sensitivities, we recommend checking the ingredients carefully and consulting your doctor if you have any further concerns.

Can I use The Refining Lotion around my eyes?

Due to the inclusion of AHA in the formula, we do not recommend applying The Refining Lotion too close to the eye area.

Can I use The Refining Lotion alongside other acids or retinoids in my beauty routine?

The Refining Lotion is formulated with AHA, BHA & PHA to replace the need for other exfoliators (eg. physical scrubs) and other acids or retinoids in your routine. Thus, we would not recommend using it in conjunction with other acids, retinoids or exfoliators.

Do I need to use sunscreen ?

We recommend to use a separate daily sunscreen or sunblock products to protect your skin from the damaging UV rays. Avoid immediate sun exposure after applying The Refining Lotion.

Caution:  Do not use on burned or irritated skins. If irritation occurs, cease use and consult a physician. Avoid contact with the eyes.  Use suitable Sunscreen. External use only.

SUNBURN ALERT: The Refining Lotion contains an alpha hydroxy acid (AHA) that may increase your skin’s sensitivity to the sun and particularly the possibility of sunburn. Use a sunscreen, wear protective clothes, and limit sun exposure after using this product for a week afterwards.

KKM NOT NUMBER: NOT200601756K

OLUMES The Satin Cream

Is The Satin Cream safe to use during pregnancy or breastfeeding?

The Satin Cream is classified as safe to use during pregnancy and breastfeeding

Is this suitable for all skin types?

Yes, The Refining Lotion & The Satin Cream is formulated for all skin types, including sensitive skin, and for both men and women. If you have any particular sensitivities, we recommend checking the ingredients carefully and consulting your doctor if you have any further concerns

How many days can I see the initial result?

Depending on your skin conditions, it might take 5-14 days to visibly see or feel improvements.

What is the right way to use The Satin Cream?

Directions: For best results, melt cream in between fingers and apply to a clean face morning and evening. Use after The Refining Lotion. If irritation occurs, cease use and consult a physician. Store at below 30°C/86°F.

I noticed the Satin Cream looks and smells a bit different when I reordered it, Why?

The Satin cream formulation contains  95% natural ingredients and is free from artificial coloring, which means that the scent and color may vary slightly from batch to batch. These variations will not affect the product’s effectiveness, and we guarantee that the product is completely safe.

Do I need to use sunscreen ?

The Satin Cream is not formulated with any sunscreen protection, and we recommend to use a separate daily sunscreen or sunblock products to protect your skin from the damaging UV rays.  The Satin Cream should be applied first and once it has fully absorbed, apply the sunscreen as the final step in your skincare routine.

KKM NOT NUMBER: NOT200800541K

Miss OLUMES Self Foaming Protein Cleanser

Chat or contact us to address your concern or questions

KKM NOT NUMBER: NOT210304867K

Miss OLUMES Gel Cream Hydrating Illuminator

Why is it hard to pick-up the gel cream with my fingers? 

Your finger must be oily or dirty. Please wash your hands with soap and dry it before picking up the gel cream.

KKM NOT NUMBER: NOT210304869K

Miss OLUMES Clarifying Toning Lotion

Is Clarifying Toning Lotion safe to use during pregnancy or breastfeeding?

Yes, our Refining lotion is safe to use during pregnancy and breastfeeding

What is the right way to use Clarifying Toning Lotion?

After cleansing, dispense onto a cotton pad (about 50 cent size) and apply to the face, neck and chest morning and evening. Slight tingling sensation is normal. Reduce frequency if sensitivity occurs.

I feel a burning sensation when I use Clarifying Toning Lotion. 

Do not use scrub, retinol, peeling skincare or other AHA & BHA  treatment with OLUMES. This indicates that your skin has micro tear/wound on the surface (tear or  wound that you can’t see with naked eyes), this happens by using harsh scrubs, peeling products, or retinol based products. Stop using scrubs, or any peeling products for at least 5 days before continuing using Clarifying Toning Lotion.

Why does my Refining Lotion & Clarifying Toning Lotion smell like kimchi? 

Since fragrances are known sensitizers – we do not put any fragrance in all of our products, so the smell actually comes from the mixture of the ingredients itself.

How many days can I see the initial result?

Depending on your skin conditions, it might take 5-14 days to visibly see or feel improvements.

Is this suitable for all skin types?

Yes, Clarifying Toning Lotion is formulated for all skin types, including sensitive skin, and for both men and women. If you have any particular sensitivities, we recommend checking the ingredients carefully and consulting your doctor if you have any further concerns.

Can I use The Refining Lotion around my eyes?

Due to the inclusion of AHA in the formula, we do not recommend applying Clarifying Toning Lotion too close to the eye area.

Can I use Clarifying Toning Lotion alongside other acids or retinoids in my beauty routine?

Clarifying Toning Lotion is formulated with AHA, BHA & PHA to replace the need for other exfoliators (eg. physical scrubs) and other acids or retinoids in your routine. Thus, we would not recommend using it in conjunction with other acids, retinoids or exfoliators.

Do I need to use sunscreen ?

We recommend to use a separate daily sunscreen or sunblock products to protect your skin from the damaging UV rays. Avoid immediate sun exposure after applying The Refining Lotion.

Caution:  Do not use on burned or irritated skins. If irritation occurs, cease use and consult a physician. Avoid contact with the eyes.  Use suitable Sunscreen. External use only.

SUNBURN ALERT: The Refining Lotion contains an alpha hydroxy acid (AHA) that may increase your skin’s sensitivity to the sun and particularly the possibility of sunburn. Use a sunscreen, wear protective clothes, and limit sun exposure after using this product for a week afterwards.

KKM NOT NUMBER: NOT210304868K

Shipping

We deliver locally & internationally via express delivery, for a list of countries and charges, please visit our delivery & shipping policy here

Shipping charges will be calculated automatically (depending on your delivery address area and country) during checkout.

Local delivery via express delivery will take 1 – 3 working days. International delivery also via express delivery will take 5 – 12 working days. (*subject to courier service’s changes)

You will receive an email containing tracking details once your order is being shipped. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!

Tracking code is not traceable? Do give it at least 24 hours for it to be processed on the courier’s end.

Payments

We accept a wide variety of secured payment options via our payment partner eGHL and Hoolah

This include payments via Online Banking, Credit Card ( Visa / Mastercard / Amex / Union Pay), eWallet (Boost / grabpay / MCash / Touch&Go / MAE by Maybank ) and also PayPal.

We are also offering 0% 3x monthly installments payment via hoolah, all you need is valid credit card or debit card. find out more here

Problems making payment with hoolah? heads over to their website and start chatting with them via the yellow chat icon.

If your issue isn’t covered in any of the points above please get in touch with our Support team and we will do our best to help you resolve it.